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Residential Center Positions

QIDP

Basic Function:

The QIDP is responsible for coordinating, integrating and monitoring the active treatment program of each assigned resident in a manner that is consistent with current federal, state and local ICF/ID regulations and CARF standards. The QIDP will direct the work and provide supervision and leadership of assigned staff through the mentoring and development of a cohesive team.

Reports to: ICF Program

Director Supervises: Program Coordinator, Personal Assistants
Essential function of the job

Specific Duties and Responsibilities:

  • Directs each team in the planning, coordinating and implementing of the Organization’s programs and procedures for the individuals served.
  • Monitors the mechanisms for accurately tracking and evaluating program results and insuring that the resident’s needs are being satisfied.
  • Develops and monitors individual service plans with corresponding individual service budgets according to assigned area standards.
  • Facilitates individual program planning (IPP) meetings, quarterly reviews, monthly progress notes and core team meetings for each assigned resident. May be assigned to review resident progress reports from other homes.
  • Prepares and facilitates resident admissions & discharges.
    Participates in referral and pre-admission visits with potential residents & families.
  • Arranges for staff training regarding new admissions, prior to admission date.
  • Use Person Centered Planning methods to insure that each member of the team can effectively support residents to make choices and then enable those choices to be fulfilled.
  • Assists with the on-boarding of new employees to include but not limited to providing the employee with a written plan for training; having the relevant paperwork ready; introduce the employee to residents, department staff & others; set up the work area as needed for the new employee; schedule one-on-one time with the employee; supports the employee to learn the company culture to include the mission statement and values; attend meetings with the employee and their supervisor at regular intervals to determine additional training needs.
  • Monitors team’s overall performance, identifies opportunities for continuous quality improvement and develop methods for determining that staff is competent to meet the needs and desires of the residents.
  • Assure assigned staff are scheduled for required classroom training.
  • Ensures adherence and compliance of state and federal regulations, defined policies & procedures, management philosophy, and goals of the Organization.
  • Maintains knowledge of safety and emergency procedures and implements accordingly, to include but not limited to fire safety, risk management, disaster plans, severe weather procedures, equipment repair and maintenance needs, & safe working conditions.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include:
  • Evaluates the administration processes, such as reporting methods, data collection and training efforts to insure they are effective, productive, and essential; provides recommendation for improvement.
  • Attends training, workshops and seminars to increase knowledge of area and maintain professional status.
  • Communicates with families & guardians, regularly.
  • Oversees all staff performance when responsible for shift oversight coordination on a rotating basis.
  • Responsible for, completing & documenting all required responsibilities of the shift over-site as outlined on the shifting daily checklist.
  • Assures Personal Assistants follow proper safety and infection control procedures on.
  • Works closely with Team Nurse to address & meet the service needs identified in the IPPs.
  • Accompanies residents on doctor appointments and activities.
  • Works with consultants to share and gain input regarding resident’s programmatic and therapeutic development needs.
  • Communicates and works with resident’s school, work &/or day program(s) to assure individual’s needs are appropriately addressed per IPP & IEP.
  • Works directly with the new employee in the home to provide hands on training, which would include scheduling themselves and designated staff to train on the new employee’s regularly assigned shift (including weekends) what the general schedule and work flow is for assigned home. Participates in new hire training, coordinates team meetings to provide training on IPP’s and agency procedures, policies, protocols, for the ICF/ID Program.
  • Remains current on existing technology and looks into new technology systems and devises to assure services are cutting edge and provides positive outcomes for clients.
  • Completes service documentation via approved computer software program &/or handwritten methods to record significant events and other documentation according to resident programs, policies and procedures.
  • Assures the confidentiality of all data, including resident, employee and operations data. Follows confidentiality standards in accordance with HIPAA & agency confidentiality procedures.
  • Implements proper protocol(s) per the individual’s program plan for crisis response & crisis management, worksite protocol, QBS, ICF/ID and Hills & Dales policies.
  • Provides direct support on an as needed basis.
  • Participates in the Organization meetings, committees, special projects as assigned.
  • Performs other duties as assigned.

Knowledge, Skills, and Abilities

  • Ability to assess processes and procedures and identify areas for improvement and efficiency while maintaining the necessary levels of quality support.
  • Ability to interact positively with assigned residents and enhance the quality of their lives.
  • Ability to assure proper implementation of resident programs.
  • Ability to independently handle crisis situations.
  • Knowledge of accepted methodologies and practices in working with and developing the targeted population.
  • Ability to develop a team atmosphere and collaboration among assigned staff using conflict resolution strategies.
  • Ability to manage assigned employees to a high level of performance and to complete the goals of the Organization and department.
  • Knowledge of federal, state, local regulations and CARF standards.
  • Demonstration of strong organizational skills.
  • Demonstration of excellent written and oral communication skills.
  • Demonstration of proper telephone skills and phone etiquette.
  • Demonstration of acceptable levels of attendance, punctuality, and work ethic such that the job performance meets or exceeds expectations.
  • Demonstrate and model an acceptable attitude and behavior that supports the mission and core values of the organization.
  • Ability to use computer systems to include keyboarding and data entry; learn and understand applications such as but not limited to, caretracker, word processing, spreadsheets, databases, the internet, on-line training software, program specific applications, etc, for agency purposes.
  • Ability to work with others in the completion of departmental duties; ability to direct others in a team environment.
  • Ability to develop interpersonal relationships with coworkers, staff, residents, families and the community such that job performance meets or exceeds expectations.
  • Ability to work flexible hours.
  • Ability to travel to multiple work sites.
  • In all cases of physical requirements, appropriate reasonable accommodations will be considered whenever possible to allow position incumbent to accomplish essential functions in an alternative manner.

Education, Experience, and Training

  • Free from a conviction or prior employment history of child or resident abuse or dependent adult abuse.
  • Bachelor’s degree (B.A. or B.S.) from four-year college or university in social work, human services or related field as defined in the ICF/ID regulations.
  • Minimum of one-year experience working directly with persons with intellectual &/or developmental disabilities.
  • QBS Certification within six months.

 


QIDP Assistant

Basic Functions:
The QIDP Assistant is responsible for assisting QIDPIII in implementing resident support plans and the implementation of the necessary training to develop employees to the optimum level of performance for the ICF Program Department & other agency staff as assigned, along with rotating shift oversight for the Program department of Hills & Dales. This role requires a collaborative working relationship with all necessary departments in the performance of its operations.

Reports to: 
QIDP III Personal Assistants during shift rotation

Oversees:
Personal Assistants during shift rotation

Duties & Responsibilities:

  • Provides support and technical assistance to QIDPIII in day-to-day implementation of resident support plans.
  • Provides orientation, training and consultation to staff that meets regulatory requirements, and assures effective delivery of quality services.
  • Monitors and ensures that performance indicators of assigned area are in compliance with Hills & Dales policies, federal, state, managed care organization (MCO), and local regulations and meet the quality standards of the Organization.
  • Implements under the direction of a QIDPIII, the training curriculum, programs and courses for employees, to include approved on-line learning programs, i.e. College of Direct Support.
  • Consult with QIDPIII to assess training needs and develop programs to match these needs.
  • Continually evaluate procedures to monitor and analyze training effectiveness and recommend updates to curriculum as needed.
  • Assists the QIDP III and department leaders in identifying staffs’ initial and ongoing training needs.
  • Assists QIDPIII in organizing training materials, testing and evaluation procedures, multi-media visual aids, and other educational materials.
  • Will assist in the evaluation of the trainee for effectiveness of training and individual employee growth &work with QIDPIII, to develop specific training to meet the needs identified through auditing.
  • Works directly with the new employee to provide training on core competency with the residents in their homes.
  • Works with the new employee to develop & coordinate their training schedule.
  • May accompany new employee to other service areas &/or community outings to assure effective training.
  • Assists with the on-boarding of new employees to include but not limited to providing the employee with a written plan for training; having the relevant paperwork ready; schedule one-on-one time with the employee; supports the employee to learn the company culture to include the mission statement and values.
  • Conducts training courses, as needed and as a backup to scheduled instructors.
  • Works with QIDPIII to coordinate on-going training as needed within the department.
  • Assures adherence to training programs that are developed for the department & the residents; offers suggestions to improve the training.
  • Promotes team building.
  • Attends department meetings as required.
  • Prepares reports as requested.
  • Conducts audits and reviews as requested to ensure quality of service and consistency of policies as well as assess the changing needs of residents and department.
  • Oversees staff performance when responsible for shift coordination, position has a rotating schedule which includes weekends.
  • Responsible for shift over-site/coordination on a rotating basis, completing all required responsibilities of the shift over-site as outlined on the shift assignment/task list.
  • Serves on assigned committees for the successful operation of the Organization and implementation of Hills & Dales strategy.
  • Provides direct support on an as needed basis.
  • Assesses training needs of assigned staff and coordinates with QIDPIII the development of necessary programs.
  • Assures the confidentiality of all data, including resident, employee and operations data. Follows confidentiality standards in accordance with HIPAA & agency confidentiality procedures.
  • Responsible for completing & documenting all required responsibilities of the shift over-site as outlined on the shifting daily checklist.
  • Implements proper protocol(s) per the individual’s program plan for crisis response & crisis management, worksite protocol, QBS, ICF/ID and Hills & Dales policies.
  • Performs other duties as assigned.

Knowledge, Skills and Abilities:

  • Knowledge of federal, state, local and Managed Care Organization (MCO)/Medicaid compliance rules and regulations.
  • Knowledge of the targeted consumer group and the most effective methodologies in providing services.
  • Leadership skills to effectively direct trainees to properly evaluate comprehension and application of subject material.
  • This position requires initiative, motivation, creativity and ability to understand many areas of expertise, related to the service areas.
  • This position must be able to react positively to changes in department and resident support plan needs and help lead the way forward to include new directions and developments in training targeted to both new and existing employees.
  • Ability to use a computer and working knowledge of Windows, Power Point, Word and Excel or similar programs required.
  • Ability to describe typical background and experience required for competent performance in this job.
  • Ability to independently handle crisis situations.
  • Ability to hold staff accountable in the performance of their duties during shift over-site such that performance meets or exceed expectations.
  •  Ability to make presentations and lead group training sessions.
  • Demonstration of strong administrative and organizational skills.
  • Demonstration of excellent written and oral communication skills.
  • Demonstration of acceptable levels of attendance, punctuality, and work ethic such that the job performance meets or exceeds expectations.
  •  Ability to work with others in the completion of department duties.
  • Ability to develop interpersonal relationships with coworkers, staff, consumer, families and the community such that job performance meets or exceeds expectations.
  •  Ability to work flexible hours.
  • Ability to travel to different Hills & Dales sites & community at-large as needed.
  • In all cases of physical requirements, appropriate reasonable accommodations will be considered whenever possible to allow position incumbent to accomplish essential functions in an alternative manner.
    • Ability to lift 35 pounds is required. Ability to sit for approximately 15% of the time; ability to run, walk, sit, stand, bend, stoop, lift, squat, and move throughout work areas as required in supporting the residents as required approximately 85% of the time.
    • Ability to grasp, push, pull, reach and/or guide individual’s using wheelchairs or other adaptive equipment.
    • Ability to respond to resident elopement, &/or physically block & redirect acts of aggression by resident, per resident’s program plan.
    • Ability to see, hear, speak, read and write in English.
    • Ability to drive agency vehicles.
    • Due to support needs, staff may need to provide continuous service which would not allow for a break period or lunch period during the shift. Restroom breaks would be provided.
    • Position can be stressful due to the amount and nature of interpersonal relations and the need to change tasks often and the need to assist residents who may use verbal or physical aggression toward staff, self or other residents. The environment can be crowded and noisy with frequent distractions. Subject to various temperatures and weather conditions occasionally when on outings.

Education, Experience and Training:

  • Free from a conviction or prior employment history of child or resident abuse or dependent adult abuse.
  • Minimum of high school diploma.
  • A minimum of two years experience in a human services setting.
  • Training experience preferred.
  • A minimum of one year of demonstrated leadership.
  • Certification as a QBS instructor, as needed, within six months.

Shift Supervisor

Specific duties and responsibilities:

  • Provides ICF/ID Facility orientation to new Personal Assistants.
  • Monitors and ensures that performance indicators of assigned area are in compliance with Hills & Dales policies, federal, state, local, managed care organization (MCO)/Medicaid rules & regulations, and meet the quality standards of the Organization.Assures Personal Assistants follow proper safety and infection control procedures on assigned shift.
  • Constantly assesses staff performance on quality care issues.
  • Reviews and attends to Personal Assistants’ daily concerns; provides continuous direction and supervision.
  • Directs the work of Personal Assistants, providing necessary training and feedback on performance.
  • Addresses complaints, resolving problems and communicating issues to supervisors and upper management as appropriate.
  • Maintaining harmonious relations among staff.
  • Reviews and approves Personal Assistants’ incident report data recording.
  • Prepares and maintains appropriate records and reports.
  • Maintains knowledge of appropriate state and federal regulation governing ICF/ID facilities.
  • Provides assistance to department supervisors, managers & directors and performs other duties as required.
  • Follows and maintains established department/center policies, procedures, quality, safety, environmental, and infection control standards.
  • Attends training, workshops, and seminars.
  • Communicates with families as appropriate.
  • Participates in the Organization’s meetings, committees, and special projects as assigned.
  • In absence of the Facility & Support Director has the ability to respond to all resident, staff, and property emergencies.
  • Documents circumstances of resident and staff incidents and initiates necessary intervention and follow-up.
  • Schedules staff in order to provide & deliver the necessary services & interventions, example review DAS for upcoming open shifts, etc.
  • Provides documentation of services via approved computer software programs or hand written to record significant events, medication records, & other forms of documentation according to individual programs, policies & procedures
  • Supports LTC Program staffing needs and works closely with LTC/DH Coordinato
  • Schedules staff to attend medical appointments and community outing
  • Maintains knowledge of individual’s basic needs & behavioral needs; uses this knowledge to educate staff & deliver services in a consistent manner with the individual’s program plans.
  • Assures the confidentiality of all data, including resident, employee and operations data.
  • Performs other duties as assigned.

Schedule:
Position is Full-time, 2nd Shift, 3-week rotating schedule, 80 hour per pay period
Wk1: Tues-Friday 12:30pm-9:15pm (Sat, & Sun Off)
Wk2: Mon-Friday 12:30pm -9:15pm (Sat, & Sun Off)
Wk3: Mon-Thurs, Sat, & Sun 12:30pm-9:15pm (Fri Off)

Requirements:
A Bachelor’s degree in a Human Services field is preferred, an Associate of Arts degree with one-year experience in a direct care setting will be considered, or a minimum of one-year supervisory experience demonstrated leadership ability with a minimum of two years experience in a direct care facility.


Personal Assistant

Starting wage is $14.00-$14.50 based on experience.

The Personal Assistant is responsible for helping to build meaningful lives for the children and adults we serve and for enhancing the quality of their lives. This is accomplished through the implementation of active treatment, individual programs, and self-assuring experiences in a manner that is consistent with the policies and procedures of Hills and Dales.

Must be 18 years of age with a current, valid driver’s license. Applicants must qualify as an approved driver to drive company vehicles.

Offer of employment contingent upon successful completion of criminal background checks and drug screening. EOE

Personal Assistants are responsible for helping to build meaningful lives for the children and adults Hills & Dales serves and for enhancing the quality of their lives. Personal Assistants assist individuals with disabilities in their day-to-day living activities, providing direct support. No experience is needed and on-the-job training is provided!

 


Personal Assistant III

Starting wage is $14.50 to $16.00 based on experience.

The Personal Assistant III is responsible for helping to build meaningful lives for the children and adults we serve and for enhancing the quality of their lives. This is accomplished through the implementation of active treatment, individual programs, and self-assuring experiences in a manner that is consistent with the policies and procedures of Hills and Dales.

Must be 18 years of age with a current, valid driver’s license. Applicants must qualify as an approved driver to drive company vehicles.

Offer of employment contingent upon successful completion of criminal background checks and drug screening. EOE

 


Administrative Support II

The Administrative Support II is responsible for performing a variety of routine clerical and receptionist tasks by providing general office and support services.  This role requires a collaborative working relationship with all necessary departments in the performance of its operations.

  • Answers incoming phone calls and directs calls to appropriate personnel; documents messages or transfers to voice mail in their absence.
  • Greets visitors to Hills & Dales facility; ensures all visitors have signed the visitor’s log; notifies appropriate individuals of visitors in the building.
  • Types correspondence and other information; composes and types routine letters, notices, summaries and reports, as required.
  • Provides written and verbal responses to information requests about programs and activities in reference to departmental services, policies or regulations; directs queries to appropriate personnel, if unable to answer.
  • Performs requested research and information as it relates to special projects assigned or where assistance is required.
  • Inventory office supplies and ensure necessary levels are on hand.
  • Fills requisitions, work orders, or requests for materials or other stock as needed from various department requests.
  • Maintains requested files and completes filing as necessary.
  • Operates and maintains the copy machine to ensure optimum performance for facilities.
  • Sorts and delivers mail between locations.
  • Updates and manages various databases, as assigned.
  • Will assist with reservations for rooms/building/keys/vehicles, as requested by renter/employee; administrative staff at the community center will assure that renters are satisfied with the communication & the facilities, will follow-up with the appropriate team members of concerns or issues arise.
  • May be asked to work at various work locations, i.e. residential center or community center.
  • Assures the confidentiality of all data, including resident/client, employee and operations data.
  • Assist with the sales and recording of Bogey Tale dog treats.
  • Assist with bank deposits in support of the Congregate Meal Program and Childcare.
  • Maintains the security of agency keys allowing access to vehicle keys & keys to maintenance areas as needed.
  • Maintains security of agency credit cards and assures that the appropriate paperwork is provided upon use.
  • Assists and responds in emergency situations, including but not limited to, severe weather, fire, intruder, etc.
  •  Assists programs as necessary to complete electronic records, produce reports, & compile data.
  • Performs other duties as assigned.

Retirements

  1. High school degree or equivalent.
  2. A minimum of two years secretarial or general office experience.
  3. Valid Driver’s License and be eligible to drive in accordance with agency procedures.
  4. Free of a conviction or prior employment history of child or resident abuse or dependent adult abuse.

Dining Services Assistant Lead Cook

The Dining Services Assistant Lead Cook is responsible for the preparation, cooking, set up and serving of food, as well as for special functions and meetings.

Specific duties & responsibilities:

  • Preparation of food.
  • Reads, notes and initials logbook before preparation begins.
  • Reviews menus, worksheets, and recipes.
  • Prepares meals, following planned and approved menus and diet orders, and uses standardized recipes.
  • Sets up and serves food.
    • Sets up food delivery cart and equipment as required.
    • Ensures food to be served is according to established portion controls.
    • Delivers meals to various areas at designated times.
  • Prepares for each successive meal.
    • Checks food supply needs for the next meal.
    • Prepares products for use, including thawing, slicing, pre-mixing, etc.
  • Ensures proper inventory and storage supplies.
    • Checks in food and supply deliveries using proper established procedures.
    • Shelves and rotates products in storeroom.
    • Stocks food in coolers and freezers.
    • Ensures the cleanliness and proper sanitation for all storage areas.
    • Does weekly inventory.
    • Reports food and supply needs to supervisor before run outs occur.
    • May assist in the purchasing of food and supplies as required.
  • Ensures that proper staffing for each shift is maintained.
    • Works with supervisor to determine if there are any open shifts for upcoming pay period.
    • If there are open shifts work with staff to get all shifts covered.
    • If needed cover any open shifts.
  • Ensures clean up of dining areas and kitchen.
    • Checks dining areas to ensure soiled dishes, etc., have been removed. Picks up any remaining dishes and returns them to the kitchen.
    • Washes dishes, pots and pans, and all other equipment used in the preparation and serving of meals.
    • Gathers and properly disposes of and recycles refuse and containers.
  • Assists in the monitoring and maintenance of equipment and kitchen.
    • Conducts periodic refrigerator and freezer temperature checks and records readings following established procedures.
    • Reports equipment problems or needs to the supervisor.
    • Performs routine cleaning activities in the kitchen.
  • Conducts audits and reviews to ensure quality of service and consistency of policies.
    • Do monthly health and safety checks at both locations
    • Do monthly inventory checks at both locations to ensure that all food is dated and not expired.
    • Attend monthly agency health and safety meetings as required.
    • Do monthly checks on all client homes to ensure cleanliness and compliance.
    • Review cleaning checklist and determine if job tasks are being completed.
    • Review temperature log to ensure documentation.
  • Prepares, serves, and provides clean up for special events and meetings.
  • Attends meetings and training sessions as required.
  • Performs other duties as assigned.

Knowledge, skills, and experience

  • Knowledge of the agency regulations that affect the work area.
  • Knowledge of acceptable levels of sanitary standards and cleanliness.
  • Ability to read and follow oral and written instructions completely, thoroughly and in a timely manner, such as recipes, worksheets, menus and diet orders.
  • Demonstration of acceptable levels of attendance, punctuality, and work ethic such that the job performance meets or exceeds expectations.
  • Maintains confidentiality.
  • Demonstrates and models the mission and core values of the organization through behavior and attitude.
  • Demonstrates proper hand washing and cleanliness in all food preparation and serving.
  • Ability to work flexible schedule and both first shift and second shift.
  • Ability to follow department and agency policies, procedures, quality, safety, environmental, and infection control standards.
  • Ability to work with others in the completion of department duties.
  • Ability to develop interpersonal relationships with coworkers, staff, consumer, families and the community such that job performance meets or exceeds expectations.
  • In all cases of physical requirements, appropriate reasonable accommodations will be considered, whenever possible, to allow position incumbent to accomplish identified essential functions in an alternative manner.
    • Ability to lift 35 pounds is required. Standing, bending, lifting, stooping, grasping, pulling, pushing, reaching and moving throughout areas as required.
    • The environment can be humid and may be exposed to fumes, odors and noises. Subject to cuts and burns.
    • The ability to travel to other work sites.
    • The ability to work various shifts.

Education, experience, and training:

  • Must be 18 years of age or older.
  • Free of conviction of prior employment history of child or resident abuse, dependent adult abuse.
  • One or more years of cooking or dining services experience preferred.
  • Valid driver’s license and eligible to be a qualified driver for Hills & Dales per company policy.

Environmental Services Assistant

The Environmental Services Assistant is responsible for providing day-to-day support services to the residents and staff in the functions of housekeeping and laundry.

Requirements:

  • Free of a conviction or prior employment history of child or resident abuse or dependent adult abuse.
  • No education or experience requirements, however, would prefer one or more years related experience.
  • Valid Driver’s License, preferred.

All positions at Hills & Dales require the ability to pass an extensive background check including checks of the Dependent Adult and Child abuse registries, Sex Offender registry and a criminal history check. Offer of employment is contingent upon successful completion of criminal background checks & drug screening. EOE.

Full-time positions receive benefits including health, dental, life and disability insurance, paid vacation and sick time, paid holidays, and 401(k). Part-time positions receive paid vacation, sick time and paid holidays.

Hills & Dales is an Equal Opportunity Employer and a Drug Free Workplace. Fill out an online application or send resume and cover letter to humanresources@hillsdales.org.