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Residential Center Positions

QIDP Assistant

Basic Functions:
The QIDP Assistant is responsible for assisting QIDPIII in implementing resident support plans and the implementation of the necessary training to develop employees to the optimum level of performance for the ICF Program Department & other agency staff as assigned, along with rotating shift oversight for the Program department of Hills & Dales. This role requires a collaborative working relationship with all necessary departments in the performance of its operations.

Reports to: 
QIDP III Personal Assistants during shift rotation

Oversees:
Personal Assistants during shift rotation

Duties & Responsibilities:

  • Provides support and technical assistance to QIDPIII in day-to-day implementation of resident support plans.
  • Provides orientation, training and consultation to staff that meets regulatory requirements, and assures effective delivery of quality services.
  • Monitors and ensures that performance indicators of assigned area are in compliance with Hills & Dales policies, federal, state, managed care organization (MCO), and local regulations and meet the quality standards of the Organization.
  • Implements under the direction of a QIDPIII, the training curriculum, programs and courses for employees, to include approved on-line learning programs, i.e. College of Direct Support.
  • Consult with QIDPIII to assess training needs and develop programs to match these needs.
  • Continually evaluate procedures to monitor and analyze training effectiveness and recommend updates to curriculum as needed.
  • Assists the QIDP III and department leaders in identifying staffs’ initial and ongoing training needs.
  • Assists QIDPIII in organizing training materials, testing and evaluation procedures, multi-media visual aids, and other educational materials.
  • Will assist in the evaluation of the trainee for effectiveness of training and individual employee growth &work with QIDPIII, to develop specific training to meet the needs identified through auditing.
  • Works directly with the new employee to provide training on core competency with the residents in their homes.
  • Works with the new employee to develop & coordinate their training schedule.
  • May accompany new employee to other service areas &/or community outings to assure effective training.
  • Assists with the on-boarding of new employees to include but not limited to providing the employee with a written plan for training; having the relevant paperwork ready; schedule one-on-one time with the employee; supports the employee to learn the company culture to include the mission statement and values.
  • Conducts training courses, as needed and as a backup to scheduled instructors.
  • Works with QIDPIII to coordinate on-going training as needed within the department.
  • Assures adherence to training programs that are developed for the department & the residents; offers suggestions to improve the training.
  • Promotes team building.
  • Attends department meetings as required.
  • Prepares reports as requested.
  • Conducts audits and reviews as requested to ensure quality of service and consistency of policies as well as assess the changing needs of residents and department.
  • Oversees staff performance when responsible for shift coordination, position has a rotating schedule which includes weekends.
  • Responsible for shift over-site/coordination on a rotating basis, completing all required responsibilities of the shift over-site as outlined on the shift assignment/task list.
  • Serves on assigned committees for the successful operation of the Organization and implementation of Hills & Dales strategy.
  • Provides direct support on an as needed basis.
  • Assesses training needs of assigned staff and coordinates with QIDPIII the development of necessary programs.
  • Assures the confidentiality of all data, including resident, employee and operations data. Follows confidentiality standards in accordance with HIPAA & agency confidentiality procedures.
  • Responsible for completing & documenting all required responsibilities of the shift over-site as outlined on the shifting daily checklist.
  • Implements proper protocol(s) per the individual’s program plan for crisis response & crisis management, worksite protocol, QBS, ICF/ID and Hills & Dales policies.
  • Performs other duties as assigned.

Knowledge, Skills and Abilities:

  • Knowledge of federal, state, local and Managed Care Organization (MCO)/Medicaid compliance rules and regulations.
  • Knowledge of the targeted consumer group and the most effective methodologies in providing services.
  • Leadership skills to effectively direct trainees to properly evaluate comprehension and application of subject material.
  • This position requires initiative, motivation, creativity and ability to understand many areas of expertise, related to the service areas.
  • This position must be able to react positively to changes in department and resident support plan needs and help lead the way forward to include new directions and developments in training targeted to both new and existing employees.
  • Ability to use a computer and working knowledge of Windows, Power Point, Word and Excel or similar programs required.
  • Ability to describe typical background and experience required for competent performance in this job.
  • Ability to independently handle crisis situations.
  • Ability to hold staff accountable in the performance of their duties during shift over-site such that performance meets or exceed expectations.
  •  Ability to make presentations and lead group training sessions.
  • Demonstration of strong administrative and organizational skills.
  • Demonstration of excellent written and oral communication skills.
  • Demonstration of acceptable levels of attendance, punctuality, and work ethic such that the job performance meets or exceeds expectations.
  •  Ability to work with others in the completion of department duties.
  • Ability to develop interpersonal relationships with coworkers, staff, consumer, families and the community such that job performance meets or exceeds expectations.
  •  Ability to work flexible hours.
  • Ability to travel to different Hills & Dales sites & community at-large as needed.
  • In all cases of physical requirements, appropriate reasonable accommodations will be considered whenever possible to allow position incumbent to accomplish essential functions in an alternative manner.
    • Ability to lift 35 pounds is required. Ability to sit for approximately 15% of the time; ability to run, walk, sit, stand, bend, stoop, lift, squat, and move throughout work areas as required in supporting the residents as required approximately 85% of the time.
    • Ability to grasp, push, pull, reach and/or guide individual’s using wheelchairs or other adaptive equipment.
    • Ability to respond to resident elopement, &/or physically block & redirect acts of aggression by resident, per resident’s program plan.
    • Ability to see, hear, speak, read and write in English.
    • Ability to drive agency vehicles.
    • Due to support needs, staff may need to provide continuous service which would not allow for a break period or lunch period during the shift. Restroom breaks would be provided.
    • Position can be stressful due to the amount and nature of interpersonal relations and the need to change tasks often and the need to assist residents who may use verbal or physical aggression toward staff, self or other residents. The environment can be crowded and noisy with frequent distractions. Subject to various temperatures and weather conditions occasionally when on outings.

Education, Experience and Training:

  • Free from a conviction or prior employment history of child or resident abuse or dependent adult abuse.
  • Minimum of high school diploma.
  • A minimum of two years experience in a human services setting.
  • Training experience preferred.
  • A minimum of one year of demonstrated leadership.
  • Certification as a QBS instructor, as needed, within six months.

Personal Assistant

Starting wage is $14.00-$14.50 based on experience.

The Personal Assistant is responsible for helping to build meaningful lives for the children and adults we serve and for enhancing the quality of their lives. This is accomplished through the implementation of active treatment, individual programs, and self-assuring experiences in a manner that is consistent with the policies and procedures of Hills and Dales.

Must be 18 years of age with a current, valid driver’s license. Applicants must qualify as an approved driver to drive company vehicles.

Offer of employment contingent upon successful completion of criminal background checks and drug screening. EOE

Personal Assistants are responsible for helping to build meaningful lives for the children and adults Hills & Dales serves and for enhancing the quality of their lives. Personal Assistants assist individuals with disabilities in their day-to-day living activities, providing direct support. No experience is needed and on-the-job training is provided!


Personal Assistant III

Starting wage is $14.50 to $16.00 based on experience.

The Personal Assistant III is responsible for helping to build meaningful lives for the children and adults we serve and for enhancing the quality of their lives. This is accomplished through the implementation of active treatment, individual programs, and self-assuring experiences in a manner that is consistent with the policies and procedures of Hills and Dales.

Must be 18 years of age with a current, valid driver’s license. Applicants must qualify as an approved driver to drive company vehicles.

Offer of employment contingent upon successful completion of criminal background checks and drug screening. EOE


All positions at Hills & Dales require the ability to pass an extensive background check including checks of the Dependent Adult and Child abuse registries, Sex Offender registry and a criminal history check. Offer of employment is contingent upon successful completion of criminal background checks & drug screening. EOE.

Full-time positions receive benefits including health, dental, life and disability insurance, paid vacation and sick time, paid holidays, and 401(k). Part-time positions receive paid vacation, sick time and paid holidays.

Hills & Dales is an Equal Opportunity Employer and a Drug Free Workplace. Fill out an online application or send resume and cover letter to humanresources@hillsdales.org.