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Residential Center Positions

QIDP

Hills and Dales is looking for a QIDP responsible for developing & monitoring plans of residents in a manner that is consistent with Intermediate Care Facility/Intellectual Disabilities regulations & CARF standards. QIDP will direct the work & provide supervision & leadership of staff through mentoring & development of a cohesive team.

Responsibilities:

  • Directs each team in the planning, coordinating and implementing of the Organization’s programs and procedures for the individuals served.
  • Monitors the mechanisms for accurately tracking and evaluating program results and insuring that the resident’s needs are being satisfied.
  • Develops and monitors individual service plans with corresponding individual service budgets according to assigned area standards.
  • Facilitates individual program planning (IPP) meetings, quarterly reviews, monthly progress notes and core team meetings for each assigned resident.  May be assigned to review resident progress reports from other homes.
  • Prepares and facilitates resident admissions & discharges.
  • Participates in pre-admission visits with potential residents & families.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include:
    •  Interviewing, hiring, and training employees;
    • Developing and maintaining assigned employee work schedules;
    • Planning, assigning, and directing work;
    • Appraising performance; identifies measurable goals for Training Coordinators & Personal Assistants;
    • Rewarding and disciplining employees;
    • Addressing complaints, resolving problems, conflict resolution and maintaining harmonious relations among subordinates.
  • Monitors team’s overall performance, identifies opportunities for continuous quality improvement and develop methods for determining that staff is competent to meet the needs and desires of the residents.
  • Communicates with families & guardians, regularly.
  • Oversees all staff performance when responsible for shift oversight coordination on a rotating basis.
  • Responsible for shift over-site/coordination on a rotating basis, completing & documenting all required responsibilities of the shift over-site as outlined on the shifting daily checklist.

Requirements:

  • Free from a conviction or prior employment history of child or resident abuse or dependent adult abuse.
  • Bachelor’s degree (B.A. or B.S.) from four-year college or university in social work, human services or related field as defined in the ICF/ID regulations.
  • Minimum of one-year experience working directly with persons with intellectual &/or developmental disabilities.
  • Obtain QBS certification within 6 months of employment
  • Valid CDL License or obtain CDL License and the ability to drive agency vehicles

QIDP Assistant

Basic Functions:
The QIDP Assistant is responsible for assisting QIDPIII in implementing resident support plans and the implementation of the necessary training to develop employees to the optimum level of performance for the ICF Program Department & other agency staff as assigned, along with rotating shift oversight for the Program department of Hills & Dales. This role requires a collaborative working relationship with all necessary departments in the performance of its operations.

Reports to: 
QIDP III Personal Assistants during shift rotation

Oversees:
Personal Assistants during shift rotation

Duties & Responsibilities:

  • Provides support and technical assistance to QIDPIII in day-to-day implementation of resident support plans.
  • Provides orientation, training and consultation to staff that meets regulatory requirements, and assures effective delivery of quality services.
  • Monitors and ensures that performance indicators of assigned area are in compliance with Hills & Dales policies, federal, state, managed care organization (MCO), and local regulations and meet the quality standards of the Organization.
  • Implements under the direction of a QIDPIII, the training curriculum, programs and courses for employees, to include approved on-line learning programs, i.e. College of Direct Support.
  • Consult with QIDPIII to assess training needs and develop programs to match these needs.
  • Continually evaluate procedures to monitor and analyze training effectiveness and recommend updates to curriculum as needed.
  • Assists the QIDP III and department leaders in identifying staffs’ initial and ongoing training needs.
  • Assists QIDPIII in organizing training materials, testing and evaluation procedures, multi-media visual aids, and other educational materials.
  • Will assist in the evaluation of the trainee for effectiveness of training and individual employee growth &work with QIDPIII, to develop specific training to meet the needs identified through auditing.
  • Works directly with the new employee to provide training on core competency with the residents in their homes.
  • Works with the new employee to develop & coordinate their training schedule.
  • May accompany new employee to other service areas &/or community outings to assure effective training.
  • Assists with the on-boarding of new employees to include but not limited to providing the employee with a written plan for training; having the relevant paperwork ready; schedule one-on-one time with the employee; supports the employee to learn the company culture to include the mission statement and values.
  • Conducts training courses, as needed and as a backup to scheduled instructors.
  • Works with QIDPIII to coordinate on-going training as needed within the department.
  • Assures adherence to training programs that are developed for the department & the residents; offers suggestions to improve the training.
  • Promotes team building.
  • Attends department meetings as required.
  • Prepares reports as requested.
  • Conducts audits and reviews as requested to ensure quality of service and consistency of policies as well as assess the changing needs of residents and department.
  • Oversees staff performance when responsible for shift coordination, position has a rotating schedule which includes weekends.
  • Responsible for shift over-site/coordination on a rotating basis, completing all required responsibilities of the shift over-site as outlined on the shift assignment/task list.
  • Serves on assigned committees for the successful operation of the Organization and implementation of Hills & Dales strategy.
  • Provides direct support on an as needed basis.
  • Assesses training needs of assigned staff and coordinates with QIDPIII the development of necessary programs.
  • Assures the confidentiality of all data, including resident, employee and operations data. Follows confidentiality standards in accordance with HIPAA & agency confidentiality procedures.
  • Responsible for completing & documenting all required responsibilities of the shift over-site as outlined on the shifting daily checklist.
  • Implements proper protocol(s) per the individual’s program plan for crisis response & crisis management, worksite protocol, QBS, ICF/ID and Hills & Dales policies.
  • Performs other duties as assigned.

Knowledge, Skills and Abilities:

  • Knowledge of federal, state, local and Managed Care Organization (MCO)/Medicaid compliance rules and regulations.
  • Knowledge of the targeted consumer group and the most effective methodologies in providing services.
  • Leadership skills to effectively direct trainees to properly evaluate comprehension and application of subject material.
  • This position requires initiative, motivation, creativity and ability to understand many areas of expertise, related to the service areas.
  • This position must be able to react positively to changes in department and resident support plan needs and help lead the way forward to include new directions and developments in training targeted to both new and existing employees.
  • Ability to use a computer and working knowledge of Windows, Power Point, Word and Excel or similar programs required.
  • Ability to describe typical background and experience required for competent performance in this job.
  • Ability to independently handle crisis situations.
  • Ability to hold staff accountable in the performance of their duties during shift over-site such that performance meets or exceed expectations.
  •  Ability to make presentations and lead group training sessions.
  • Demonstration of strong administrative and organizational skills.
  • Demonstration of excellent written and oral communication skills.
  • Demonstration of acceptable levels of attendance, punctuality, and work ethic such that the job performance meets or exceeds expectations.
  •  Ability to work with others in the completion of department duties.
  • Ability to develop interpersonal relationships with coworkers, staff, consumer, families and the community such that job performance meets or exceeds expectations.
  •  Ability to work flexible hours.
  • Ability to travel to different Hills & Dales sites & community at-large as needed.
  • In all cases of physical requirements, appropriate reasonable accommodations will be considered whenever possible to allow position incumbent to accomplish essential functions in an alternative manner.
    • Ability to lift 35 pounds is required. Ability to sit for approximately 15% of the time; ability to run, walk, sit, stand, bend, stoop, lift, squat, and move throughout work areas as required in supporting the residents as required approximately 85% of the time.
    • Ability to grasp, push, pull, reach and/or guide individual’s using wheelchairs or other adaptive equipment.
    • Ability to respond to resident elopement, &/or physically block & redirect acts of aggression by resident, per resident’s program plan.
    • Ability to see, hear, speak, read and write in English.
    • Ability to drive agency vehicles.
    • Due to support needs, staff may need to provide continuous service which would not allow for a break period or lunch period during the shift. Restroom breaks would be provided.
    • Position can be stressful due to the amount and nature of interpersonal relations and the need to change tasks often and the need to assist residents who may use verbal or physical aggression toward staff, self or other residents. The environment can be crowded and noisy with frequent distractions. Subject to various temperatures and weather conditions occasionally when on outings.

Education, Experience and Training:

  • Free from a conviction or prior employment history of child or resident abuse or dependent adult abuse.
  • Minimum of high school diploma.
  • A minimum of two years experience in a human services setting.
  • Training experience preferred.
  • A minimum of one year of demonstrated leadership.
  • Certification as a QBS instructor, as needed, within six months.

Shift Supervisor

Specific duties and responsibilities:

  • Provides ICF/ID Facility orientation to new Personal Assistants.
  • Monitors and ensures that performance indicators of assigned area are in compliance with Hills & Dales policies, federal, state, local, managed care organization (MCO)/Medicaid rules & regulations, and meet the quality standards of the Organization.Assures Personal Assistants follow proper safety and infection control procedures on assigned shift.
  • Constantly assesses staff performance on quality care issues.
  • Reviews and attends to Personal Assistants’ daily concerns; provides continuous direction and supervision.
  • Directs the work of Personal Assistants, providing necessary training and feedback on performance.
  • Addresses complaints, resolving problems and communicating issues to supervisors and upper management as appropriate.
  • Maintaining harmonious relations among staff.
  • Reviews and approves Personal Assistants’ incident report data recording.
  • Prepares and maintains appropriate records and reports.
  • Maintains knowledge of appropriate state and federal regulation governing ICF/ID facilities.
  • Provides assistance to department supervisors, managers & directors and performs other duties as required.
  • Follows and maintains established department/center policies, procedures, quality, safety, environmental, and infection control standards.
  • Attends training, workshops, and seminars.
  • Communicates with families as appropriate.
  • Participates in the Organization’s meetings, committees, and special projects as assigned.
  • In absence of the Facility & Support Director has the ability to respond to all resident, staff, and property emergencies.
  • Documents circumstances of resident and staff incidents and initiates necessary intervention and follow-up.
  • Schedules staff in order to provide & deliver the necessary services & interventions, example review DAS for upcoming open shifts, etc.
  • Provides documentation of services via approved computer software programs or hand written to record significant events, medication records, & other forms of documentation according to individual programs, policies & procedures
  • Supports LTC Program staffing needs and works closely with LTC/DH Coordinato
  • Schedules staff to attend medical appointments and community outing
  • Maintains knowledge of individual’s basic needs & behavioral needs; uses this knowledge to educate staff & deliver services in a consistent manner with the individual’s program plans.
  • Assures the confidentiality of all data, including resident, employee and operations data.
  • Performs other duties as assigned.

Schedule:
Position is Full-time, 2nd Shift, 3-week rotating schedule, 80 hour per pay period
Wk1: Tues-Friday 12:30pm-9:15pm (Sat, & Sun Off)
Wk2: Mon-Friday 12:30pm -9:15pm (Sat, & Sun Off)
Wk3: Mon-Thurs, Sat, & Sun 12:30pm-9:15pm (Fri Off)

Requirements:
A Bachelor’s degree in a Human Services field is preferred, an Associate of Arts degree with one-year experience in a direct care setting will be considered, or a minimum of one-year supervisory experience demonstrated leadership ability with a minimum of two years experience in a direct care facility.


Personal Assistant

Starting wage is $14.00-$14.50 based on experience.

College related education for AA (additional 30 cents per hour) or BS/BA (additional 60 cents per hour).  CNA or CMA certification (additional 15 cents per hour). Shift and weekend differentials also available. The second shift differential, between the hours of 2pm and 10pm, is an additional $2 per hour. 

Must be 18 years of age with a current, valid driver’s license. Applicants must qualify as an approved driver to drive company vehicles.

Offer of employment contingent upon successful completion of criminal background checks and drug screening. EOE

Personal Assistants are responsible for helping to build meaningful lives for the children and adults Hills & Dales serves and for enhancing the quality of their lives. Personal Assistants assist individuals with disabilities in their day-to-day living activities, providing direct support. No experience is needed and on-the-job training is provided!

Full-time Positions

Second shift: Generally between 1:00pm – 9:00pm, every other third weekend
*Positions consist of an every other weekend rotation

Part-time Positions

Position available across first, second, and third shift. Positions offer various times and flexibility to meet both the needs of the employee and residents. Positions consist of an every other weekend rotation and 16 – 64 hours per pay period.


Personal Assistant III

Personal Assistant III specializes in behavioral supports for the children and adults Hills & Dales serves and for enhancing the quality of their lives.

Starting wage is $14.50 to $16.00 based on experience.

College related education for AA (additional 30 cents per hour) or BS/BA (additional 60 cents per hour).  CNA or CMA certification (additional 15 cents per hour). Shift and weekend differentials also available. The second shift differential, between the hours of 2pm and 10pm, is an additional $2 per hour. 

Must be 18 years of age with a current, valid driver’s license. Applicants must qualify as an approved driver to drive company vehicles.

Personal Assistant III’s positions specializes in behavioral supports to individuals with intellectual disabilities.

Offer of employment contingent upon successful completion of criminal background checks and drug screening. EOE

Full-time positions:

Second shift: Generally between 1:00pm – 9:00pm, every other third weekend

Part-time position:
Second shift: Generally between 1:00pm – 9:00pm

*Positions consist of an every other weekend rotation. Available between 14-50 hours per pay period. 


Environmental Service Assistant

Specific duties & responsibilities:

  • Cleans and sanitizes interior of buildings to meet sanitary and quality regulations.
  • Washes windows, walls, sinks, tubs, mirrors, etc.
  • Ensures soap, towels, and similar supplies are adequately stocked.
  • Performs routine weekly cleaning activities, such as dusting, mopping, etc.
  • Performs trash removal and transports to disposal area.
  • Performs laundry duties.
  • Provides light maintenance duties, such as painting.
  • Performs floor maintenance to include buffing and waxing.
  • Cleans wheelchairs and other consumer apparatus and equipment.
  • Assists in organizing and maintaining storage areas; stocks environmental and nursing supplies and materials; notifies supervisor of low levels.
  • Sets up chairs and tables for meetings and special occasions.
  • Shovels snow in winter months.
  • Reports to supervisor any mechanical failures or hazardous conditions.
  • Carries out the mission of the organization and is a role model operating with the highest standards of ethical practices.
  • Maintains a clean work environment; follows safety & emergency procedures as well as reporting of safety and health concerns in a timely manner.
  • Assist with residents moving and/or other moves/changes as needed.
  • Assures the confidentiality of all data, including resident, employee and operations data in compliance with HIPAA policy & confidentiality procedures.
  • Attends meetings as required.
  • Performs other duties as assigned.

Knowledge, skills, and experience

  • Knowledge of basic laundry and cleaning activities and the ability to perform those duties satisfactorily.
  • Knowledge of acceptable levels of sanitary standards and cleanliness.
  • Ability to follow instructions completely, thoroughly and in a timely manner.
  • Ability to operate simple housekeeping equipment.
  • Demonstration of acceptable levels of attendance, punctuality, and work ethic such that the job performance meets or exceeds expectations.
  • Ability to work with others in the completion of department duties.
  • Ability to develop interpersonal relationships with coworkers, staff, residents, families and the community such that job performance meets or exceeds expectations.
  • Ability to work both independently and in a team-oriented, collaborative environment in the completion of department duties.
  • Ability to work flexible hours.
  • Ability to travel to other work sites for cleaning purposes.
  • In all cases of physical requirements, appropriate reasonable accommodations will be considered whenever possible to allow position incumbent to accomplish essential functions in an alternative manner.
    • a. Ability to lift 35 pounds is required. Good motor coordination. The ability to stand, bend, move and lift is required through out the majority of the work shift. Capable of squatting, climbing, standing and working from ladders. Ability to grasp, push, pull & reach in performing job duties.
    • b. Ability to work with chemicals in a safe manner.
    • c. The environment can be crowded, noisy with frequent distractions. Subject to various temperatures and weather conditions occasionally when having to work or go outside.

Education, experience, and training:

  • Free of a conviction or prior employment history of child or resident abuse or dependent adult abuse.
  • No education or experience requirements, however, would prefer one or more years related experience.
  • Valid Driver’s License, preferred.

All positions at Hills & Dales require the ability to pass an extensive background check including checks of the Dependent Adult and Child abuse registries, Sex Offender registry and a criminal history check. Offer of employment is contingent upon successful completion of criminal background checks & drug screening. EOE.

Full-time positions receive benefits including health, dental, life and disability insurance, paid vacation and sick time, paid holidays, and 401(k). Part-time positions receive paid vacation, sick time and paid holidays.

Hills & Dales is an Equal Opportunity Employer and a Drug Free Workplace. Fill out an online application or send resume and cover letter to humanresources@hillsdales.org.