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Residential Center Positions

QIDP Assistant

Basic Functions:
The QIDP Assistant is responsible for assisting QIDPIII in implementing resident support plans and the implementation of the necessary training to develop employees to the optimum level of performance for the ICF Program Department & other agency staff as assigned, along with rotating shift oversight for the Program department of Hills & Dales. This role requires a collaborative working relationship with all necessary departments in the performance of its operations.

Reports to: 
QIDP III Personal Assistants during shift rotation

Oversees:
Personal Assistants during shift rotation

Duties & Responsibilities:

  • Provides support and technical assistance to QIDPIII in day-to-day implementation of resident support plans.
  • Provides orientation, training and consultation to staff that meets regulatory requirements, and assures effective delivery of quality services.
  • Monitors and ensures that performance indicators of assigned area are in compliance with Hills & Dales policies, federal, state, managed care organization (MCO), and local regulations and meet the quality standards of the Organization.
  • Implements under the direction of a QIDPIII, the training curriculum, programs and courses for employees, to include approved on-line learning programs, i.e. College of Direct Support.
  • Consult with QIDPIII to assess training needs and develop programs to match these needs.
  • Continually evaluate procedures to monitor and analyze training effectiveness and recommend updates to curriculum as needed.
  • Assists the QIDP III and department leaders in identifying staffs’ initial and ongoing training needs.
  • Assists QIDPIII in organizing training materials, testing and evaluation procedures, multi-media visual aids, and other educational materials.
  • Will assist in the evaluation of the trainee for effectiveness of training and individual employee growth &work with QIDPIII, to develop specific training to meet the needs identified through auditing.
  • Works directly with the new employee to provide training on core competency with the residents in their homes.
  • Works with the new employee to develop & coordinate their training schedule.
  • May accompany new employee to other service areas &/or community outings to assure effective training.
  • Assists with the on-boarding of new employees to include but not limited to providing the employee with a written plan for training; having the relevant paperwork ready; schedule one-on-one time with the employee; supports the employee to learn the company culture to include the mission statement and values.
  • Conducts training courses, as needed and as a backup to scheduled instructors.
  • Works with QIDPIII to coordinate on-going training as needed within the department.
  • Assures adherence to training programs that are developed for the department & the residents; offers suggestions to improve the training.
  • Promotes team building.
  • Attends department meetings as required.
  • Prepares reports as requested.
  • Conducts audits and reviews as requested to ensure quality of service and consistency of policies as well as assess the changing needs of residents and department.
  • Oversees staff performance when responsible for shift coordination, position has a rotating schedule which includes weekends.
  • Responsible for shift over-site/coordination on a rotating basis, completing all required responsibilities of the shift over-site as outlined on the shift assignment/task list.
  • Serves on assigned committees for the successful operation of the Organization and implementation of Hills & Dales strategy.
  • Provides direct support on an as needed basis.
  • Assesses training needs of assigned staff and coordinates with QIDPIII the development of necessary programs.
  • Assures the confidentiality of all data, including resident, employee and operations data. Follows confidentiality standards in accordance with HIPAA & agency confidentiality procedures.
  • Responsible for completing & documenting all required responsibilities of the shift over-site as outlined on the shifting daily checklist.
  • Implements proper protocol(s) per the individual’s program plan for crisis response & crisis management, worksite protocol, QBS, ICF/ID and Hills & Dales policies.
  • Performs other duties as assigned.

Knowledge, Skills and Abilities:

  • Knowledge of federal, state, local and Managed Care Organization (MCO)/Medicaid compliance rules and regulations.
  • Knowledge of the targeted consumer group and the most effective methodologies in providing services.
  • Leadership skills to effectively direct trainees to properly evaluate comprehension and application of subject material.
  • This position requires initiative, motivation, creativity and ability to understand many areas of expertise, related to the service areas.
  • This position must be able to react positively to changes in department and resident support plan needs and help lead the way forward to include new directions and developments in training targeted to both new and existing employees.
  • Ability to use a computer and working knowledge of Windows, Power Point, Word and Excel or similar programs required.
  • Ability to describe typical background and experience required for competent performance in this job.
  • Ability to independently handle crisis situations.
  • Ability to hold staff accountable in the performance of their duties during shift over-site such that performance meets or exceed expectations.
  •  Ability to make presentations and lead group training sessions.
  • Demonstration of strong administrative and organizational skills.
  • Demonstration of excellent written and oral communication skills.
  • Demonstration of acceptable levels of attendance, punctuality, and work ethic such that the job performance meets or exceeds expectations.
  •  Ability to work with others in the completion of department duties.
  • Ability to develop interpersonal relationships with coworkers, staff, consumer, families and the community such that job performance meets or exceeds expectations.
  •  Ability to work flexible hours.
  • Ability to travel to different Hills & Dales sites & community at-large as needed.
  • In all cases of physical requirements, appropriate reasonable accommodations will be considered whenever possible to allow position incumbent to accomplish essential functions in an alternative manner.
    • Ability to lift 35 pounds is required. Ability to sit for approximately 15% of the time; ability to run, walk, sit, stand, bend, stoop, lift, squat, and move throughout work areas as required in supporting the residents as required approximately 85% of the time.
    • Ability to grasp, push, pull, reach and/or guide individual’s using wheelchairs or other adaptive equipment.
    • Ability to respond to resident elopement, &/or physically block & redirect acts of aggression by resident, per resident’s program plan.
    • Ability to see, hear, speak, read and write in English.
    • Ability to drive agency vehicles.
    • Due to support needs, staff may need to provide continuous service which would not allow for a break period or lunch period during the shift. Restroom breaks would be provided.
    • Position can be stressful due to the amount and nature of interpersonal relations and the need to change tasks often and the need to assist residents who may use verbal or physical aggression toward staff, self or other residents. The environment can be crowded and noisy with frequent distractions. Subject to various temperatures and weather conditions occasionally when on outings.

Education, Experience and Training:

  • Free from a conviction or prior employment history of child or resident abuse or dependent adult abuse.
  • Minimum of high school diploma.
  • A minimum of two years experience in a human services setting.
  • Training experience preferred.
  • A minimum of one year of demonstrated leadership.
  • Certification as a QBS instructor, as needed, within six months.

Personal Assistant

Starting wage is $14.00-$14.50 based on experience.

The Personal Assistant is responsible for helping to build meaningful lives for the children and adults we serve and for enhancing the quality of their lives. This is accomplished through the implementation of active treatment, individual programs, and self-assuring experiences in a manner that is consistent with the policies and procedures of Hills and Dales.

Must be 18 years of age with a current, valid driver’s license. Applicants must qualify as an approved driver to drive company vehicles.

Offer of employment contingent upon successful completion of criminal background checks and drug screening. EOE

Personal Assistants are responsible for helping to build meaningful lives for the children and adults Hills & Dales serves and for enhancing the quality of their lives. Personal Assistants assist individuals with disabilities in their day-to-day living activities, providing direct support. No experience is needed and on-the-job training is provided!


Personal Assistant III

Starting wage is $14.50 to $16.00 based on experience.

The Personal Assistant III is responsible for helping to build meaningful lives for the children and adults we serve and for enhancing the quality of their lives. This is accomplished through the implementation of active treatment, individual programs, and self-assuring experiences in a manner that is consistent with the policies and procedures of Hills and Dales.

Must be 18 years of age with a current, valid driver’s license. Applicants must qualify as an approved driver to drive company vehicles.

Offer of employment contingent upon successful completion of criminal background checks and drug screening. EOE


Administrative Assistant

The Administrative Support is responsible for performing a variety of routine clerical and receptionist tasks by providing general office and support services.  This role requires a collaborative working relationship with all necessary departments in the performance of its operations.

Responsibilities:

  • Answers incoming phone calls and directs calls to appropriate personnel; documents messages or transfers to voice mail in their absence.
  • Greets visitors to Hills & Dales facility; ensures all visitors have signed the visitor’s log; notifies appropriate individuals of visitors in the building.
  • Types correspondence and other information; composes and types routine letters, notices, summaries and reports, as required.
  • Provides written and verbal responses to information requests about programs and activities in reference to departmental services, policies or regulations; directs queries to appropriate personnel, if unable to answer.
  • Performs requested research and information as it relates to special projects assigned or where assistance is required.
  • Fills requisitions, work orders, or requests for materials or other stock as needed from various department requests.
  • Maintains requested files and completes filing as necessary.
  • Operates and maintains the copy machine to ensure optimum performance for facilities.
  • Sorts and delivers mail between locations.
  • Updates and manages various databases, as assigned.
  • Will assist with reservations for rooms as requested by employee.
  • May be asked to work at various work locations, i.e. residential center or community center.
  • Assures the confidentiality of all data, including resident/client, employee and operations data.
  • Performs other duties as assigned.
  • Inventory office supplies & ensure necessary levels are on hand.

Knowledge, skills and abilities:

  • Ability to organize workflow and plan activities for the accurate and successful completion of job duties.
  • Demonstration of strong administrative and organizational skills.
  • Demonstrates attention to detail.
  • Ability to type 35 words per minute.
  • Knowledge and understanding of Organization’s policies and procedures.
  • Ability to use computer systems to include keyboarding and data entry; learn and understand basic office software applications, such as but not limited to, word processing, spreadsheets, databases, the internet, etc for agency purposes.
  • Ability to learn and understand computer technology and technology changes.
  • Demonstration of excellent written and oral communication skills.
  • Demonstration of acceptable levels of attendance, punctuality and work ethic such that the job performance meets or exceeds expectations.
  • Ability to work with others in the completion of department duties.
  • Ability to develop and establish professional, respectable and interpersonal relationships with coworkers, staff, consumers, families, vendors and the community such that job performance meets or exceeds expectations.
  • Ability to travel to multiple sites to complete job duties.
  • Ability to maintain confidentiality in accordance with HIPAA & agency confidentiality procedures.
  • In all cases of physical requirements, appropriate reasonable accommodations will be considered whenever possible to allow position incumbent to accomplish essential functions in an alternative manner.
    • Ability to lift 25 pounds is required. The position is primarily a seated position, however good motor coordination with the ability to stand, bend, grasp, push, pull, reach, move and lift is required for filing and packing.
    • Mobility in an office environment.

Education, experience and training:

  • High school degree or equivalent.
  • A minimum of two years secretarial or general office experience.
  • Valid Driver’s License and be eligible to drive in accordance with agency procedures.
  • Free of a conviction or prior employment history of child or resident abuse or dependent adult abuse.

Environmental Service Assistant

Responsibilities include:

  • Cleans and sanitizes interior of buildings to meet sanitary and quality regulations.
  • Washes windows, walls, sinks, tubs, mirrors, etc.
  • Ensures soap, towels, and similar supplies are adequately stocked.
  • Performs routine weekly cleaning activities, such as dusting, mopping, etc.
  • Performs trash removal and transports to disposal area.
  • Performs laundry duties.
  • Provides light maintenance duties, such as painting.
  • Performs floor maintenance to include buffing and waxing.
  • Cleans wheelchairs and other consumer apparatus and equipment.
  • Assists in organizing and maintaining storage areas; stocks environmental and nursing supplies and materials; notifies supervisor of low levels.
  • Sets up chairs and tables for meetings and special occasions.
  • Shovels snow in winter months.
  • Reports to supervisor any mechanical failures or hazardous conditions.
  • Carries out the mission of the organization and is a role model operating with the highest standards of ethical practices.
  • Maintains a clean work environment; follows safety & emergency procedures as well as reporting of safety and health concerns in a timely manner.
  • Assist with residents moving and/or other moves/changes as needed.
  • Assures the confidentiality of all data, including resident, employee and operations data in compliance with HIPAA policy & confidentiality procedures.
  • Attends meetings as required.
  • Performs other duties as assigned.

All positions at Hills & Dales require the ability to pass an extensive background check including checks of the Dependent Adult and Child abuse registries, Sex Offender registry and a criminal history check. Offer of employment is contingent upon successful completion of criminal background checks & drug screening. EOE.

Full-time positions receive benefits including health, dental, life and disability insurance, paid vacation and sick time, paid holidays, and 401(k). Part-time positions receive paid vacation, sick time and paid holidays.

Hills & Dales is an Equal Opportunity Employer and a Drug Free Workplace. Fill out an online application or send resume and cover letter to humanresources@hillsdales.org.